Last Updated: September 2026

At Zenzi Salon, we want your shopping experience to be as convenient and seamless as possible. We offer local same-day delivery within Chennai and shipping services to customers outside Chennai.

1. Local Delivery – Chennai

For customers located within our serviceable areas in Chennai, orders will be delivered through a hyperlocal delivery partner.

• Eligible Chennai orders are generally delivered on the same day.
• Delivery is subject to product availability, order confirmation, serviceability, and the operating hours of our delivery partners.
• Delivery timelines may vary depending on the customer’s location, traffic, weather conditions, and other factors beyond our control.
• Additional delivery charges, if applicable, will be communicated to the customer at the time of placing the order.

2. Shipping Outside Chennai

For orders placed from locations outside Chennai:

• Orders will generally be packed and dispatched on the next working day after the order is confirmed.
• Once the order has been dispatched, the customer will receive the shipping/tracking details through the contact information provided at the time of purchase.
• Delivery timelines will depend on the courier partner, destination, and other logistical factors.
• Delays caused by courier partners, weather conditions, holidays, or circumstances beyond Zenzi Salon’s control may occasionally occur.

3. Order Processing

Orders are processed after successful payment confirmation and verification of the order details.

If there is any issue with product availability or the information provided for delivery, our customer care team may contact you before processing the order.

4. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

Zenzi Salon will not be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

5. Delivery Issues

If you experience any issue with your delivery, please contact Zenzi Salon customer care at:

Phone: +91 93848 26660
Email: ask@zenzisalon.com

We will make reasonable efforts to assist you and resolve the issue as quickly as possible.

6. Contact Us

For any questions regarding shipping or delivery, please contact us:

Zenzi Salon
Chennai, Tamil Nadu
Phone: +91 93848 26660
Email: ask@zenzisalon.com