Last Updated: September 2026

At Zenzi Salon, we value our customers and aim to make every purchase as convenient as possible. This policy explains our cancellation, return, and refund process for products purchased through Zenzi Salon.

1. Order Cancellation

Customers who wish to cancel an order may do so by contacting the customer care team of the respective Zenzi Salon outlet from which the order was placed.

Cancellation requests should be made as early as possible and before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request a cancellation, customers may contact us with their order details and registered phone number.

2. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch, the customer may choose either of the following:

Option 1 – Store Credit / Credit Note

The refund amount may be issued as a store credit or credit note to the customer’s Zenzi account.

This credit can be used for future purchases at Zenzi Salon, subject to applicable terms.

Option 2 – Refund to Original Payment Method

If the customer prefers a monetary refund instead of store credit, the refund will be processed to the same payment method used for the original purchase, wherever technically possible.

For example:

• UPI payment → Refund to the original UPI/payment method
• Debit/Credit Card → Refund to the original card/payment method
• Other online payment methods → Refund through the applicable original payment channel

The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank, or financial institution.

3. Product Returns

Customers who wish to return a product should contact the customer care team of the respective Zenzi Salon outlet.

Returns may be accepted subject to the condition of the product.

Generally, products must be:

• Unused and unopened
• In their original packaging
• In saleable condition
• Accompanied by the original order/purchase details

Products that have been opened, used, damaged, or altered after delivery may not be eligible for return, except where the product was received damaged or defective.

4. Damaged or Defective Products

If a product is received damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Our team may request photographs, videos, or other details to verify the issue and determine the appropriate resolution.

Depending on the situation, Zenzi Salon may offer a replacement, store credit, or refund to the original payment method.

5. Non-Refundable Situations

Refunds or returns may not be applicable in cases where:

• The product has been used or opened by the customer.
• The product has been damaged after delivery due to customer handling.
• The customer provides incorrect delivery information resulting in a failed delivery.
• The product does not meet the customer’s personal preference after use.

6. How to Contact Us

For cancellation, return, or refund requests, please contact the customer care team of the respective Zenzi Salon outlet.

Zenzi Salon
Chennai, Tamil Nadu
Phone: +91 93848 26660
Email: ask@zenzisalon.com

Please keep your order number and registered phone number available when contacting our team so that we can assist you quickly.